Active Listening

Listening is crucial for roles that involve significant interaction. Understanding client needs, stakeholder requirements, or colleagues' viewpoints efficiently and effectively fosters strong relationships, enhances conflict resolution, clarifies decision-making, and improves persuasive communication.

Essential principles will be explored through a blend of interactive discussions and exercises to cover key topics. These include understanding active listening, addressing common listening challenges, the importance of body language, and enhancing communication through effective listening.

Participants will acquire and apply techniques that empower them to utilize active listening skills, enhancing their ability to collaborate and communicate effectively.