Service Innovation

Services organizations are experiencing a shift as entry barriers continue to diminish, leading to increased competition that reshapes the service landscape. Successfully navigating these changes requires more than just leadership skills; it demands an ability to understand service work in the context of new competitors, market trends, and client needs.

This course focuses on sharpening service offerings to deliver maximum value to clients. It examines the strategic challenges that have transformed clients' expectations and explores best practices for developing, governing, and growing profitable services.

Participants will acquire the skills necessary to formulate a strategy for innovating and expanding service offerings, as well as create plans to achieve a competitive edge for their organization.